2009-2015
Redesigning digital health journeys for one million Cigna customers.
- Context: Cigna needed to unify its digital platforms, migrate users from MyGreatWest.com, and modernize the myCigna experience.
- Role: Served as a key member on the myCigna product team, overseeing large-scale migration and other strategic projects.
- Approach: Guided cross-functional teams using Agile methods, introduced a new CMS and search engine, and ensured smooth customer transitions.
- Impact: Migrated more than one million users without disruption, improved usability, and built a scalable platform for future growth.
- What I Learned: In healthcare, digital strategy only works if customers feel trust and confidence during major changes.
