2000-2007
Driving efficiency and scale in B2B e-commerce.
- Context: Staples (formerly Corporate Express) operated one of the largest B2B e-commerce platforms, Eway.com, supporting 260,000 products, 40,000 daily transactions, and $2.4 billion in annual revenue.
- Role: As product manager, I was responsible for strategy, future development, design & user experience, and ongoing maintenance of the platform.
- Approach: Partnered closely with technology teams to overcome organizational silos, improved collaboration with developers, streamlined processes, and led a strategic shift toward a customer-centered application.
- Impact: Increased project efficiency by 50% and reduced development time by 30%, accelerating time-to-market. Built the business case with senior leadership that elevated e-commerce and moved us to an agile culture.
- What I Learned: Relationships are as critical as technology—breaking down silos and aligning stakeholders can unlock outsized gains in speed, scale, and customer experience.
